Support

Help topics

Jump to what you need.

Contact us

• Email: support@reposance.com for help with your account, a bug or anything that isn't working. Tell us what you were doing, what you expected, and what happened instead. A screenshot helps.
• The contact form on the home page (or hello@reposance.com) for everything else: ideas, schools and professors, and press.

We're a small team, so we answer in order. We never ask for your password or a sign-in code by email, and we never will.

Delete your account

1. If you pay for a plan, cancel it first in Settings › Plan and billing.
2. Open Settings › Privacy and data, and choose Delete your account.
3. Check what will go, then hold to confirm and use your passkey.

You then have 30 days to change your mind: your account keeps working, and Settings shows the date with Keep my account. After that, your account and data are deleted and your encryption keys are destroyed. Copies in our backups roll off within about 8 weeks. Your handle is held for a year so nobody can pretend to be you.

To remove only some things, you can delete a single chat, file or memory, or choose Delete all chats, in the same place.

Download your data

1. Open Settings › Privacy and data, and choose Take a copy.
2. Pick what to include, such as memory, chats, plans and connected apps.
3. When it's ready, choose Download. The link works for 7 days.

You get one file in a standard format (JSON) that other apps can read. It holds the records themselves, not a summary, and says what it leaves out, such as keys and other people's data. Your files download from Files.

Disconnect an app

1. Open Settings › Connected apps and choose the app.
2. Choose Disconnect, then hold to confirm. Reposance stops reading it at once and deletes the stored keys; for Google we also revoke our access with Google.
3. What Reposance already learned from the app stays, marked as coming from it. To remove that too, choose Forget for that app (it asks for your passkey), or write to us. Files it brought in stay in your Files until you delete them.

You can also remove Reposance's access from the other side, in the app's own settings:

• Google: open myaccount.google.com/connections, choose Reposance, and remove its access.
• Microsoft: open account.live.com/consent/Manage for a personal account, or myapps.microsoft.com for a work or school account, choose Reposance, and remove it.
• The Chrome extension: unpair it from the extension or from Reposance's settings, or remove it from Chrome. Removing it deletes everything it stored in your browser.

Report a security issue

If you think you've found a security weakness in Reposance, please tell us privately at support@reposance.com with "Security" in the subject line. Include what you found, how to reproduce it, and what an attacker could do with it.

• Please don't access, change or delete other people's data, and don't test in a way that could harm Reposance or its users.
• Give us a reasonable time to fix it before you tell anyone else.
• We'll confirm we got your report, keep you posted, and thank you publicly if you'd like.

To report someone abusing Reposance, write to abuse@reposance.com. More on how we protect Reposance is on Security & data use.

Privacy requests

You can ask us what personal information we hold about you, ask us to correct or delete it, ask for a copy, or withdraw a consent you gave. Most of this you can do yourself in Settings. For anything else, write to support@reposance.com with "Privacy request" in the subject, from the email address on your account.

• We may ask you to confirm it's you before we act, so nobody else can get your data.
• We answer within 30 days, the time Canadian and Quebec law allows, and sooner when we can.
• We won't treat you differently for using your privacy rights.

Your rights are set out in full in the Privacy policy.

Billing

• Plans: you start free, with no card. What each plan includes and costs is on the Plans page. Payments are handled by Stripe; we never see your full card number.
• Change or cancel in Settings › Plan and billing. Cancelling stops the renewal, and you keep your plan until the end of the period you've paid for.
• A charge you don't recognise, or something that went wrong with one: write to support@reposance.com with "Billing" in the subject. A person will look at it.
• Under 18: paying for a plan waits until you turn 18.